FAQ

Q	What happens if more subscribers join my tipping competition than my plan allows?
A	Don’t worry! GoTipping will send you emails as you approach your limit, giving you an opportunity to upgrade your plan. If you’re on a paid plan, we will bill you for your additional users. No need to upgrade to the next tier if you don’t want to. So if you are our 100 user plan ($25/month), and have 10 extra users ($0.25/user/month), we will charge you $27.50. If you’re on our free plan, you won’t be able to accept additional tippers after your 25th tipper joins unless you upgrade your plan. But don’t worry – we’ll keep you posted so you can upgrade before we stop additional tippers from being able to register.
Q	What currency is your pricing in?
A	All pricing is in Australian dollars.
Q	Are there any additional costs?
A	Your GoTipping site is ready for you to customise for your business or organisation. For most of our customers, all costs are included in our packages. Emails, web hosting, domains, SSL certificates and support are all included for you. Costs that aren’t included in your package are: Custom domains – Your GoTipping site will be found at yourcompany.gotipping.com, however if you choose to use your own domain, e.g. yourcompanytipping.com.au, registration of this domain is an additional expense. Design of your advertising – your GoTipping site includes advertising opportunities on both your site and in each email that is sent out. Producing these advertisements is at your expense, however GoTipping provides a range of templates, tutorials and resources to help.
Q	Can I host my own GoTipping site?
A	GoTipping is entirely cloud-based and offered as Software as a Service. If you’re interested in hosting your own GoTipping site, please contact our team, and we’ll be happy to discuss your requirements and how we can help.
Q	Can I use my own domain for my GoTipping site?
A	Yes! We offer two solutions for using your own domain: Domain redirect – you can redirect yourcompanytipping.com.au to yourcompany.gotipping.com for free. We take care of the hosting, security and management of your site. Custom domain – if you would like to use your own yourcompanytipping.com.au domain and SSL certificate, please contact us.